Is end of tenancy cleaning worth it? The deposit arithmetic

Cleaning is the most common reason deposits get docked in the UK. So the question is an arithmetic one: does paying a professional cost less than what would otherwise be deducted, and how confident are you in your own cleaning?

Here is how to work it out for your situation.

The arithmetic

What a professional clean costs. A full end-of-tenancy clean for a two-bedroom property typically runs £150 to £260 in a UK city, more in central London and more again if you need carpets steam-cleaned. Studios start around £120, and larger houses run to £350 and above. These are typical ranges and guidance only. Post your property on Taskerama to get fixed-price offers for your actual home.

What a deduction costs. If the agent arranges the clean, you pay their contractor's price. That is rarely cheaper than booking it yourself, because it is arranged without competition, often at short notice, and sometimes with an administration element on top. The key difference is this: a clean you book is a price you chose from several offers, and a clean the agent books is a price you are told.

So the break-even is not the cost of the clean. It is the chance that your own cleaning would fail checkout, multiplied by what the agent would charge, against the price of a clean you control. On a property you have lived in for two years with an oven you have never deep-cleaned, that chance is high. On a six-month let of a new-build studio you have kept immaculate, it is low.

What checkout clerks actually inspect

Inventory clerks work to a list and they photograph what they find. In practice the same six things drive almost every cleaning deduction.

1. The oven. More deposits are docked for ovens than anything else. Racks, glass door, the roof of the oven cavity, and the extractor filter above it.
2. Limescale. Taps, shower screen, shower head and hose, toilet.
3. Inside kitchen cupboards, and the fridge, including seals and the drip tray.
4. Skirting boards, window sills, tops of doors and door frames. Dust rather than dirt, but it photographs clearly and it is the classic tenant blind spot.
5. Carpets, and any mark not recorded on the check-in inventory.
6. The garden, the bins and the shed, if you have them.

Note what is not on that list: a general impression of tidiness. Clerks compare against the check-in inventory, item by item. That is the standard you are held to. Put this list in your task description and every offer you receive will be priced against it.

Can a landlord insist on a professional clean?

Not as a blanket condition of the tenancy. In England, the Tenant Fees Act 2019 stops landlords and agents requiring tenants to pay for a professional clean as a condition of the tenancy, and Wales has equivalent fees legislation. Scotland and Northern Ireland have their own rules on permitted payments.

What you are required to do is return the property in the same condition as at check-in, fair wear and tear excepted. If it is not, a landlord can deduct the reasonable cost of putting it right, and that cost can be a professional clean if that is what is genuinely needed.

So a clause saying "the property must be professionally cleaned at the tenant's cost" is not enforceable as written. A deduction for actually failing to return the property clean is. Those are different things, and it is worth knowing which one you are arguing about.

When doing it yourself is fine

• A short tenancy in a property you kept clean throughout. Six months, no pets, an oven you actually maintained.
• A studio or one-bed you can realistically do in a day.
• You have the time and one other pair of hands. A two-bed flat is a full day for two competent people, and considerably longer for one person who has not done it before.
• You are prepared to do the oven properly. By hand, that is two hours or more, and it is the most decisive item.

When it is not

• Long tenancy, or the property was professionally cleaned at check-in. You are being measured against that standard.
• Carpets with any staining. Domestic machines rarely reach the standard a clerk expects, and steam cleaning is the usual requirement.
• Pets. Hair and odour are checked for specifically and are hard to clear without equipment.
• You are moving out on the same day you hand back the keys. Cleaning around furniture is not an end-of-tenancy clean. If you cannot clean an empty property, book someone.
• A large deposit at stake and a difficult agent. The clean is cheap insurance against an argument you may lose.

The evidence that wins a deposit dispute

If your deposit is protected in a scheme, and in England and Wales it must be, disputes go to free adjudication. Adjudicators decide on documents. They are not there and cannot inspect. So the case is won or lost on what you can show.

What works:

• Dated photographs of every room, taken after you finished and after the property was empty. Wide shot plus close-ups of the oven, bathroom, cupboards and carpets. This is the most effective thing you can do.
• The check-in inventory, which is your baseline. Any mark recorded there is not your problem.
• A professional receipt with a list of what was cleaned. Many agents accept it as evidence in itself, and where they do not, it still shows the standard you paid for. When you book through Taskerama, your task description, the agreed scope and your receipt are all kept in one place.
• A written record of what you asked for and what was agreed with the agent before you left.

What does not work: your recollection, an argument about how clean the property was when you moved in with no inventory to prove it, or photographs with no date behind them.

Booking the clean on Taskerama

• Post it with photos and the six checkout items listed. Cleaners send fixed-price offers against that scope, so you compare like with like.
• Ask in the questions or messages whether the oven and carpets are included. They are the two most common exclusions, and the two things most likely to be deducted for.
• Ask whether they will come back and re-clean if the checkout fails. Many end-of-tenancy cleaners offer this within a stated window. Get it agreed in writing in the message thread.
• Book it for after everything is out. Non-negotiable.
• Book ahead in the busy season. Late July to September is peak, driven by student and academic-year moves. Give a week's notice in that window.
• Take your own photographs anyway, even after a professional clean.

Your payment is held until you confirm the clean is done. If your plans change and you cancel before the task starts, there is no fee and your money goes back to your card. If there is a problem once work has started, open a dispute and payment stays on hold while it is reviewed.

The full room-by-room list is in the end of tenancy cleaning checklist.

The short answer

For a one-bed you kept clean, on a short tenancy, doing it yourself is a reasonable decision as long as you do the oven properly and photograph everything. For anything two bedrooms or larger, a long tenancy, carpets, pets, or an agent you do not trust, a professional clean with a receipt is usually the cheaper outcome and always the easier argument.

Get your move-out clean booked

Posting is free and you see every fee before you commit. Post an end of tenancy clean and compare fixed-price offers.